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Privacy and terms, in plain words.

How we look after your information, and the terms every programme and service is booked on. Last updated 9 November 2026.

Privacy

Your information, kept to the work.

We collect only what the work needs, keep it private and delete it when we are done.

  1. § 1 Who we are

    Foreground is a CV, LinkedIn and interview coaching service run from Cologne, Germany ([CVR number]). We are the data controller for the information described here. Write to hello@foreground.dk with any question about your data.

  2. § 2 What we collect

    What you give us: your name, email address and the roles you are aiming for; your CV, LinkedIn profile, portfolio, cover letters and anything else you send; and what you tell us in sessions. What we create: notes and the changes we agree after each session, and a recording only if you ask for one. Your booking and payment go through our booking and payment providers; we never see your full card details.

  3. § 3 Why, and on what basis

    To deliver the sessions you book (our agreement with you, GDPR Article 6(1)⁠(b)); to keep accounts and invoices as Danish law requires (a legal obligation, Article 6(1)⁠(c)); and to answer your messages and improve our work (our legitimate interest, Article 6(1)⁠(f)). We never sell your data or use your documents for marketing.

  4. § 4 AI tools

    We may use AI tools to help analyse your materials and draft text. We share only what a task needs, use providers that process data on our behalf under data-processing terms, and keep your material out of model training wherever a tool allows it. A person reviews everything before it reaches you.

  5. § 5 Who else handles it

    Only the providers we need to run the service: booking and video calls, payments, email and document storage, and AI tools. Each processes your data on our behalf under a data-processing agreement. When a provider is outside the EU and EEA, the transfer is covered by an adequacy decision or the European Commission’s standard contractual clauses.

  6. § 6 How long we keep it

    Your documents, notes and any recordings: until twelve months after our last work for you, and then we delete them, sooner if you ask. If we cannot help after our initial review, we delete what you sent when we tell you. Invoices and accounting records: five years, as the Danish Bookkeeping Act requires.

  7. § 7 Testimonials

    We publish your words only with your written permission, edited for length and nothing else, and without your name unless you agree. You can withdraw your permission at any time, and we take them down.

  8. § 8 Your rights

    You can ask to see the data we hold about you, correct it, have it deleted, restrict or object to how we use it, and receive it in a portable form. Write to hello@foreground.dk and we answer within a month. You can also complain to the Danish Data Protection Agency, Datatilsynet.

  9. § 9 This website

    The site sets no cookies. It is hosted by Vercel, which processes your browser’s IP address in order to deliver the pages. We count visits with Vercel Web Analytics: for each page you view, it records the page, the site that sent you, your approximate location, and your browser, operating system and device type, without identifying you, and we see only the totals. Its fonts are served from the site itself.

  10. § 10 Changes

    If we change this policy, we update the date at the top of this page and, when a change matters to you, tell you by email.

Terms

Clear terms, kept by both.

The few rules that make every session worth its time, for you and for us.

  1. § 1 The agreement

    These terms apply to every programme, session and service you book with Foreground. Booking means you accept them.

  2. § 2 Prices and payment

    Prices are fixed, the same for everyone, and shown in Danish kroner, excluding VAT, before you book. Danish VAT, currently 25%, is added to your invoice where it applies. It can differ depending on where you are and who pays, so we confirm it when we agree the scope. A first reading is paid, with VAT, when you book it. Before a programme or other service, we review the materials you send at no charge: if we do not think we can help, we tell you at least one working day before the call and you owe nothing. Otherwise we agree its scope and a start date on the call, and the work starts on that date. We invoice it in full within 30 days of the start, and the invoice is payable within seven days.

  3. § 3 Sessions

    Live sessions take place by video and start and end on time: if you are late, the session still ends on time, and after 15 minutes without word it counts as held. Feedback on documents is a recorded video with written notes. For your CV, LinkedIn, portfolio or cover letter, you send everything we ask for before the first review, and we review what we receive. Feedback beyond what your programme or service includes, such as by email between reviews, is not included.

  4. § 4 How long we take

    We count in working days: Monday to Friday, excluding Danish public holidays, on Danish time, while you book sessions in your own time zone. We send a detailed review within three working days of receiving everything it needs, a checkpoint within two, written notes after a session within two and a recording within one. Your action plan comes with your last feedback, or within three working days of it. A document we write for you arrives within seven working days of its intake call, and we make your round of changes within three. We answer messages within two working days. If we need longer, we tell you before the time runs out and give you a new date, and your time limit moves by as much. Late December and July can be slower, and we tell you so when you book.

  5. § 5 How long you have

    Send what we ask for at least two working days before a free first call or a live session, one before a first reading and three before a mock interview, so we can prepare; if it arrives later, we may move the session. You have three months from the start date to use everything a programme or service includes, four for To the Foreground. Send your round of changes to a document we wrote within 14 days of receiving it. You can pause once, for up to four weeks, and your time limit moves with it. Anything unused when the time is up lapses without a refund, and we send your action plan from wherever you have got to.

  6. § 6 Rescheduling

    You can move a live session for free up to 24 hours before it, and one session per programme or service inside those 24 hours. After that, a session moved or missed counts as held. If we have to move a session, we offer you a new time within five working days or, if none suits you, take that part off your invoice or refund it.

  7. § 7 Refunds

    If a programme or service does not help you, tell us within 48 hours of its first session or first feedback, whichever comes first, or of receiving a draft we wrote for you. We cancel its invoice or, if you have paid it, refund it in full within 14 days. This applies once per client, and ends the work there.

  8. § 8 Your right of withdrawal

    As a consumer you have 14 days to withdraw from a purchase made online. If you ask us to start within those 14 days and then withdraw, you pay for the part already delivered; once the work is fully delivered, the right ends.

  9. § 9 Programmes

    A programme includes exactly what its description lists, with one limited revision checkpoint for each document it covers. Its duration counts from the positioning session, and is typical rather than guaranteed: it depends on how quickly you revise. Further reviews, rehearsals or documents are booked as individual services at their listed prices, agreed in writing before they start.

  10. § 10 Your material

    Your CV, profile, portfolio, letters and everything you write stay yours, and we keep them confidential. Anything we write for you is yours once it is paid for.

  11. § 11 What we cannot promise

    We give our honest, professional judgement. We cannot promise interviews, offers or salaries, and the decisions you make with our advice are yours.

  12. § 12 Liability

    Our liability for a programme, session or service is limited to the price you paid for it, except where Danish law does not allow such a limit.

  13. § 13 Law and complaints

    These terms follow Danish law. If something goes wrong, tell us first at hello@foreground.dk and we will try to put it right. As a consumer you can also complain to the Danish Consumer Complaints Board, through Nævnenes Hus.